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Community Member

Can use AXL or other API to get calls in progress?

One of our Ciplets customers is looking to get details about calls that are in progress through a Ciplet Phone Service. Our beta Ciplets v2.0 supports AXL, EM and other XML/SOAP requests so we just need to know if there is a way to get real-time info about which phones are in a call?

The customer wants similar details to those available in 'Cisco CallManager Attendant Console'.

Any suggests greatly appreciated.

Paul

Ciplet Support

www.ciplets.com

3 REPLIES

Re: Can use AXL or other API to get calls in progress?

AXL is more an admin interface, your best bet for real-time information is JTAPI I reckon.

Sascha

Community Member

Re: Can use AXL or other API to get calls in progress?

Sascha

That's fine, I can do TAPI/JTAPI, do you have details of how I can use it to get the list of calls currently in progress as per the Attendant Console?

Thanks

Paul

Re: Can use AXL or other API to get calls in progress?

First you register your CiscoProvider, then you call provider.getCalls() which will get you an array of Calls, and those are the calls currently in the provider's domain. To get all calls in your cluster, your JTAPI user must be able to monitor all lines, or you're using the JTAPI Superprovider introduced in CCM 4.1.

Hope that helps

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