Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Can you use ARC ACD agent with IP Communicator?

We are a CCM 4.01 shop using and ARC ACD, which utilises the JTAPI interface. All our normal 7940's work fine with the ARC Agent software, but I can't see a way of getting Ip Communicator to work with the agent software. Is it supported? Thanks in advance. Paul

2 REPLIES
Anonymous
N/A

Re: Can you use ARC ACD agent with IP Communicator?

I don't think you can use ARC ACD agent with IP Communicator.

New Member

Re: Can you use ARC ACD agent with IP Communicator?

Hi there,

as long as you are using the IP Communicator (SCCP version) with Arc 3.1.3 or higher, then this is supported fine

Thanks

Bennie

P.S. Check out www.iptnetworkers.com for another useful IPT Forum

133
Views
0
Helpful
2
Replies