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Cannot Access Internal Extensions That Do Not Have VM

I have some extensions inernally that I do not want to have to set up Unity VM accounts for, such as the conference room and data center, but I want outside callers to be able to dial them diuring the AA Greetings. Currently it seems, eventhough an extension is visible internally through the Corporate Directory, Unity does not recognize it unless there is a VM account. Any ideas for a work around? I am running Unity2.4.5/CM3.0.8/ICS7750

3 REPLIES
Cisco Employee

Re: Cannot Access Internal Extensions That Do Not Have VM

The Unity AA won't let you dial numbers that are not associated with a subscriber account.

If you have a small amount of these special numbers than you could create call handlers for them and setup the caller input on the main menu to be able to call these.

New Member

Re: Cannot Access Internal Extensions That Do Not Have VM

You should set these users up as Internet Subscribers. This will not setup a voicemail box for them, but will let the calls pass through. My experience is that a call handler will not work if the subscriber is not in the system, so you would still have to set up the mailbox that way. Just go to add a new subscriber and select Internet User.

New Member

Re: Cannot Access Internal Extensions That Do Not Have VM

Kitchen Phones, Conference Room phones, modem lines, etc, should normally be set up as Call Handlers. Internet subscribers are used to make voicemail boxes for message delivery to SMTP addresses.

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