I want to change the COS of a user from User COS to Admin COS, but when I click on the save-button (after having done the modification), I get the following error message:
"The new COS, Admin COS, has insufficient licenses. Reverting to previously saved class of service."
When I check the "licensed features" that are assigned to this COS, I only see Active Assistant and VMI.
Is it possible that I get this error due to the fact that all 210 licenses are used? I can understand that I cannot add a new user to the system, but normally it should be possible to change the COS of an existing user.
Trying this out on my test box here, I believe the logic checks for available licenses _before_ allowing the move so if you're completely out of licenses it'll bark at you... it doesn't accurately take into account that a license will be freed up with the move. That's a bug - I'll check to see if one is entered on this already and if not open a new one.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...