Which build of 3.1 are you using? This could be a bug with one of the triggers - I suspect the DTMFAccessID table is not being updated with the new extension but it is updated in the local call handlers table - I seem to recall an issue like that coming up and being resolved along the way.
No, you shouldn't have to remove a subscriber/handler - changing the ID should work.
OK... first step is to make sure my assumptions about what's actually going wrong are correct. I believe this is a bug that was fixed but I can't find the DDTS record for it right off hand - I'll poke around some more.
in the meantime, if you can get the system into that state again - run this query against the subscriber you changed the extension for - you can plug this into SQL Query Analzyer if you have it installed or you can use the latest CUDLE from here (http://www.ciscounitytools.com/App_CUDLE.htm):
SELECT callhandler.dtmfaccessid AS 'Call Handler Extension', dtmfaccessid.dtmfaccessid AS 'DTMFAccessID extension', subscriber.alias
FROM CallHandler INNER JOIN subscriber ON callhandler.callhandlerobjectid=subscriber.callhandlerobjectid
INNER JOIN dtmfaccessid ON dtmfaccessid.parentobjectid=subscriber.subscriberobjectid
Of course substitute "esubscriber" with the alias of the subscriber you've changed the extension for. What I _think_ is happening is the DTMFAccessID table is not in sync with the call handler table - what you'll see is two different IDs in the resulting table - the old ID and the new one you changed it to. If that's the case we can certainly update the table manually here to get you over this. However long term I think we'll need to get you up to 3.1(5) anyway - I'm almost certain this is a fixed bug. While you're off doing that I'll look for the bug.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...