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New Member

Cannot check voice mail on a single phone

odd problem occuring. A single user on a 7960 phone cannot get her voice mail on the phone however she can get voice mail from any other ohone in a 5 node network. No user can check voice mail on this phone.

It is identical to every other hone in the environment. Have replaced the phone,rebuilt the user and changed network location.

Any thing silly that we are obviously missing?

2 REPLIES
Silver

Re: Cannot check voice mail on a single phone

What happens when you dial voicemail pilot number from this phone? Does it give you dead air, or does it not recognise your dtmf inputs? Please explain the symptoms.

New Member

Re: Cannot check voice mail on a single phone

make sure you have the correct voice mail profile selected on the phone line

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