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New Member

Cannot disable CSA on call manager

We have CSA 4.5 on all Call managers (4.2(3). I am trying to install SR2 and before the installation I am trying to disable the CSA from services console. It gives me "Access is denied" message. I cannot stop nor uninstall.

I tried to stop/disable from the console but still the same message.

Can somebody help please

3 REPLIES
Blue

Re: Cannot disable CSA on call manager

Typing "net stop csagent" at a command prompt didn't work?

You might be able to change the startup type in services to "disabled" and restart the system.

Tom

New Member

Re: Cannot disable CSA on call manager

Exactly. First time it didnt work using net stop command. Then I had to "Reset Cisco Security Agent" and again type the command net stop and then it worked. Earlier this executable was explicitly blocked by CSA itself.

Thanks Tom

Blue

Re: Cannot disable CSA on call manager

Glad to hear you fixed it.

Tom

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