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Cannot send emails to non-local email addresses using email manager


I have a situation here where I cannot send mails to the outside email addresses using cisco email manager. I am able to receive emails from the outside and process it using the email manager rules. I am also able to send emails within the local email addresses (only to the addresses on the email server) but I am not able to reply back or send new emails to the non-local addresses.

I get the following error.

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was ''. Subject 'test mail', Account: 'cemtest2', Server: '', Protocol: SMTP, Server Response: '551 delivery not allowed to non-local recipient', Port: 25, Secure(SSL): No, Server Error: 551, Error Number: 0x800CCC79

In order to isolate the problem, I logged into the same email account in Outlook express but I was still not able to send emails to the outside addresses. But there is one setting in Outlook express that when set allows me to send emails to the outside. I changed a setting that allows me to use the same incoming email account for sending outgoing mails. When I did that, I was able to send emails to non-local email addresses.

Is there any setting for the cisco email manager which will let the SMTP server use the same incoming account setting for sending emails? How do I resolve this? I would very much appreciate if you can help me regarding this. I had no luck with TAC till now.


Sanjeev Thallikar

Software Engineer



Re: Cannot send emails to non-local email addresses using email

I think it has something to do with Authentication. Check the authentication setiings.

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