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New Member

CAR and CDR.

Hi all,

I have enabled all reporting related services (CDR schedular and web) on CCM 5.1 also I have activated "CDR Enabled " and "Call Diagnostic" flags.

whenever I try to generate a report the system will display the following message "Data is not available in the Database".

even I cannot view any report if they are automatically generated or customized.

B Regards,

Mo.

3 REPLIES
New Member

Re: CAR and CDR.

I have the exact same problem. And dont have solution yet.

Cisco Employee

Re: CAR and CDR.

are you guys running a user report or a CDR report?

try 1st with CDR reports to find out if there is data in there

tomorrow i can post a qry you can use to look directly into the CAR DB and verify if there is any data in there

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CAR and CDR.

thank you for your interest,

actually I have enabled another service "Reporting Serviceability" from the serviceability navigation bar even though all required mentioned services in the manual have been enabled.

so it is working now properly.

thanks all.

Mo

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