Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

CAR installation fails with Call Manager V3.2(2c)

Call Manager is at version 3.2(2c) SPG. Try to install CAR plug in but install stops with following message.

"Publisher Database not Found Cannot continue the installation"

Help please!

5 REPLIES
Community Member

Re: CAR installation fails with Call Manager V3.2(2c)

Hi,

I have installed CAR this week with CM V3.2(2c) spG on two platforms. No problems.

Have you an install log at c:/CiscoWebs/CAR_Install_Log?

Dave

Community Member

Re: CAR installation fails with Call Manager V3.2(2c)

There is a log but it does give much more info......

**************************************************

1-28-2003 15:02:24 : CAR Installation called with parameter ''

1-28-2003 15:02:24 : Setting the Installation mode to 'USER FRIENDLY'

1-28-2003 15:02:24 : Starting the Installation

1-28-2003 15:02:24 : Checking for Installation Requirements - Starts

1-28-2003 15:02:24 : Checking for Installation Requirements - Ends

1-28-2003 15:02:24 : Initializing Setup - Starts

1-28-2003 15:02:24 : Initializing Setup - Ends

1-28-2003 15:02:24 : Setting up screen display - Starts

1-28-2003 15:02:25 : Setting up screen display - Ends

1-28-2003 15:02:25 : Retrieving Registry Information - Starts

1-28-2003 15:02:25 : Retrieving Registry Information - Ends

1-28-2003 15:02:25 : Checking if the server is publisher - Starts

1-28-2003 15:02:25 : ERROR ---> Publisher database not found. Cannot continue Installation..

1-28-2003 15:02:34 : Aborting CAR Installation

1-28-2003 15:02:34 : Deleting Temporary Files

**************************************************

....and it definately is a Publisher

Community Member

Re: CAR installation fails with Call Manager V3.2(2c)

I installed CAR successfully on another Call Manager. The only difference I notice between the two is that the one that fails has databases CCM0304 and CCM0305. The succesful install has databases CCM0301 and CCM0302.

Community Member

Re: CAR installation fails with Call Manager V3.2(2c)

You should have: -

**************************************************

1-24-2003 11:21:48 : CAR Installation called with parameter 'SILENT'

1-24-2003 11:21:48 : Setting the Installation mode to 'SILENT'

1-24-2003 11:21:48 : Starting the Installation

1-24-2003 11:21:48 : Checking for Installation Requirements - Starts

1-24-2003 11:21:48 : Checking for Installation Requirements - Ends

1-24-2003 11:21:48 : Initializing Setup - Starts

1-24-2003 11:21:48 : Initializing Setup - Ends

1-24-2003 11:21:48 : Retrieving Registry Information - Starts

1-24-2003 11:21:48 : Retrieving Registry Information - Ends

1-24-2003 11:21:48 : Checking if the server is publisher - Starts

1-24-2003 11:21:48 : Checking if the server is publisher - Ends

1-24-2003 11:21:48 : Checking for ART Installation - Starts

1-24-2003 11:21:48 : New version is CAR3.2(0.20)

1-24-2003 11:21:48 : New CAR Database Version is 3.2(0.2)

1-24-2003 11:21:48 : Setup detected CAR version 3.2(0.20) running in the system

1-24-2003 11:21:48 : Setup has detected CAR version 3.2(0.20) on this computer. Setup is reinstalling 3.2(0.20)

1-24-2003 11:21:48 : Checking for ART Installation - Ends

1-24-2003 11:21:48 : Checking for DirUser and JNDI components - Starts

1-24-2003 11:21:48 : Checking for DirUser and JNDI components - Ends

1-24-2003 11:21:48 : Checking for Disk Space - Starts

1-24-2003 11:21:48 : Checking for Disk Space - Ends

1-24-2003 11:21:48 : Stopping IISAdmin service - Starts

1-24-2003 11:21:53 : Stopping IISAdmin service - Ends

1-24-2003 11:22:09 : Copying installation files - Starts

1-24-2003 11:22:16 : Copying installation files - Ends

1-24-2003 11:22:16 : Creating virtual directory - Starts

1-24-2003 11:22:22 : Executing carfilter.js script - Starts

1-24-2003 11:22:22 : Executing carfilter.js script - Ends

1-24-2003 11:22:22 : Creating virtual directory - Ends

1-24-2003 11:22:22 : Getting CCM Connection Information - Starts

1-24-2003 11:22:22 : Getting CCM Connection Information - Ends

1-24-2003 11:22:22 : Building SQL script files - Starts

1-24-2003 11:22:47 : Building SQL script files - Ends

1-24-2003 11:22:47 : Checking for CAR database - Starts

1-24-2003 11:22:47 : Checking for CAR database - Ends

1-24-2003 11:22:47 : Updating CAR database - Starts

1-24-2003 11:22:48 : Existing CAR Database Version is 3.2(0.2)

1-24-2003 11:22:48 : New CAR Database Version is 3.2(0.2)

1-24-2003 11:22:57 : Updating CAR database - Ends

1-24-2003 11:23:28 : Creating INI file for CAR - Starts

1-24-2003 11:23:28 : Creating INI file for CAR - Ends

1-24-2003 11:23:28 : Setting up Tomcat for CAR - Starts

1-24-2003 11:23:28 : Removing CAR Filter Registry Entries - Starts

1-24-2003 11:23:28 : Removing CAR Filter Registry Entries - Ends

1-24-2003 11:23:28 : Setting up Tomcat for CAR - Ends

1-24-2003 11:23:28 : Updating registry for Tomcat - Starts

1-24-2003 11:23:28 : Updating registry for Tomcat - Ends

1-24-2003 11:23:28 : Updating regisrty for CAR - Starts

1-24-2003 11:23:28 : Updating regisrty for CAR - Ends

1-24-2003 11:23:28 : Installing and Starting Tomcat service - Starts

1-24-2003 11:23:28 : Removing existing service...

1-24-2003 11:23:28 : Installing the service...

1-24-2003 11:23:38 : Installing and Starting Tomcat service - Ends

1-24-2003 11:23:38 : Installing and Starting Scheduler serive - Starts

1-24-2003 11:23:38 : Removing existing service...

1-24-2003 11:23:38 : Installing the service...

1-24-2003 11:23:47 : Installing and Starting Scheduler serive - Ends

1-24-2003 11:23:47 : Starting IISAdmin services - Starts

1-24-2003 11:24:22 : Starting IISAdmin services - Ends

1-24-2003 11:24:22 : Since RemovePreviousSettings needs IIS to be started, now we are starting IIS unconditionally and stopping it here again if install is SILENT

1-24-2003 11:24:22 : Stopping IISAdmin service - Starts

1-24-2003 11:24:37 : Stopping IISAdmin service - Ends

1-24-2003 11:24:48 : CAR has been installed sucessfully

**************************************************

My CM db is CCM0301 also. Time for TAC's input....

Community Member

Re: CAR installation fails with Call Manager V3.2(2c)

The solution to this is to make sure that some registry keys are set......

"HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\DBL". The key DBL should have two values "DBConnection0" and "PrimaryCDRServer" with data as given below.

DBConnection0 : "DRIVER={SQLServer};SERVER=;DATABASE=".

PrimaryCDRServer: "DRIVER={SQLServer};SERVER=;DATABASE=".

MAke sure these are the same.

166
Views
0
Helpful
5
Replies
CreatePlease to create content