Catching "the another party dropped phone" event in JTAPI

[ashish_nijai]

Hi to all,

Ashish again.

I want to know that how I can catch the event when another party dropped the phone.

I am using JTAPI.

I am using CCM 4.0.

Please reply ASAP.

Regards,

Ashish

[stephan.steiner]

There is no such event I'm afraid, so basically you need to hook into the call flow and check where the call dropped messages come from. It's still doable (I've previously done it by catching events indicating a call ends, and checking where the first message refering to a call I'm monitoring came from ) but it requires that you understand the JTAPI messageflow.

[ckatene]

yes, i would guess that the only way to know which end terminated the call would be to interpret the order in which events are received. does JTAPI guarantee to deliver events in the order they occurred? such a guarantee would be critical for this technique to work.

thinking miles outside the square, another way to do it, albeit non real time, would be to check the origCallTermOnBehalfOf and destCallTermOnBehalfOf in the call detail records. no good if you need real time, of course ...

c