Make sure that CTI Manager is running. You may also need to restart it. Verify the passwords that you are using as well. You might also want to check the CCM Matrix to make sure that you are running the right version of CCC for your version of CCM.
The CRA engine will need to be running on the CCC server for this to work. If you have a CRA engine on the callmanager, that is for ipcc express or for extended services on the callmanager. That does not need to be running for this to work.
Here is an excerpt from CCC troubleshooting guide, and a link to it:
Subsystems Fail to Start
If the CRA Engine subsystems fail to start even if the engine is shown as running, reboot the Cisco Conference Connection server. This will resolve the problem in most cases. See the "Monitoring CRA Engine Subsystem Status" section for information on how to monitor CRA Engine status.
If restarting the server does not resolve the problem:
JTAPI subsystemSee the "Fixing JTAPI Subsystem Out-of-Service Status" section.
Database subsystemCheck these things:
MSDE installationEnsure that Start>Programs>MDSE exists. This indicates that MSDE was installed. If MDSE does not appear on the Programs menu, reinstall the software.
ODBC source creationEnsure that Start>Programs>Administrative Tools>Data Sources (ODBC)>System DSN>DCMS exists. This indicates that the ODBC source was created.
If the DCMS data source does not appear, log into the Cisco Conference Connection web interface and schedule a conference. Then, recheck the Start menu path. If DCMS still does not appear, reinstall the software.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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