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CCM 3.2.(2c)SP E: CAR Setup failure

I try to install CAR Tool plugin on the Callmanager but the setup routine

failed with this error

ERROR ---> Setup was not able to insert default values.

I don´t know why. Look this installation log

10-9-2002 16:10:24 : CAR Installation called with parameter ''

10-9-2002 16:10:24 : Setting the Installation mode to 'USER FRIENDLY'

10-9-2002 16:10:24 : Starting the Installation

10-9-2002 16:10:24 : Checking for Installation Requirements - Starts

10-9-2002 16:10:24 : Checking for Installation Requirements - Ends

10-9-2002 16:10:24 : Initializing Setup - Starts

10-9-2002 16:10:24 : Initializing Setup - Ends

10-9-2002 16:10:24 : Setting up screen display - Starts

10-9-2002 16:10:25 : Setting up screen display - Ends

10-9-2002 16:10:25 : Retrieving Registry Information - Starts

10-9-2002 16:10:25 : Retrieving Registry Information - Ends

10-9-2002 16:10:25 : Checking if the server is publisher - Starts

10-9-2002 16:10:25 : Checking if the server is publisher - Ends

10-9-2002 16:10:25 : Checking for ART Installation - Starts

10-9-2002 16:10:25 : New version is CAR3.2(0.12)

10-9-2002 16:10:25 : New CAR Database Version is 3.2(0.1)

10-9-2002 16:10:25 : Checking for ART Installation - Ends

10-9-2002 16:10:28 : Checking for DirUser and JNDI components - Starts

10-9-2002 16:10:29 : Checking for DirUser and JNDI components - Ends

10-9-2002 16:10:29 : Checking for Disk Space - Starts

10-9-2002 16:10:29 : Checking for Disk Space - Ends

10-9-2002 16:10:30 : Stopping IISAdmin service - Starts

10-9-2002 16:10:48 : Stopping IISAdmin service - Ends

10-9-2002 16:10:53 : Copying installation files - Starts

10-9-2002 16:10:59 : Copying installation files - Ends

10-9-2002 16:11:09 : Creating virtual directory - Starts

10-9-2002 16:11:12 : Executing carfilter.js script - Starts

10-9-2002 16:11:13 : Executing carfilter.js script - Ends

10-9-2002 16:11:13 : Creating virtual directory - Ends

10-9-2002 16:11:13 : Getting CCM Connection Information - Starts

10-9-2002 16:11:13 : Getting CCM Connection Information - Ends

10-9-2002 16:11:13 : Building SQL script files - Starts

10-9-2002 16:11:40 : Building SQL script files - Ends

10-9-2002 16:11:40 : Checking for CAR database - Starts

10-9-2002 16:11:40 : Checking for CAR database - Ends

10-9-2002 16:11:40 : Creating CAR database - Starts

10-9-2002 16:11:43 : ERROR ---> Setup was not able to insert default values.

Cannot continue installation...

10-9-2002 16:11:45 : Aborting CAR Installation

10-9-2002 16:11:45 : Deleting Temporary Files

**************************************************

2 REPLIES
New Member

Re: CCM 3.2.(2c)SP E: CAR Setup failure

I am not able to suggest you any possible solution. Hope you have checked the documentation, release notes, field notices and bug toolkit etc.,

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/index.htm

New Member

Re: CCM 3.2.(2c)SP E: CAR Setup failure

I have seen this issue before. Please do the following.

This is actually the answer of the TAC

It works fine!!!

Follow the steps given below to install CAR 3.2

1. Open registry editor, and rename the registry key

"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows

NT\CurrentVersion\RegisteredOrganization" to a string less than 32

characters. (This string would be used in the header of all CAR reports).

2. Install CAR.

3. Rename the registry to the previous value.

Let me know how this works for you.

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