We are running CCM 3.2.2(spg) and IPCC Express / CRS 3.02
All is well, agents are working today in the office with standard phones, desktop agents, ip phone agents as well.
I'm attempting to setup an agent for home use, however i'm hitting a roadblock. Is there a document that shows how to setup an MTP agent? I have installed the desktop software wtih MTP, added a user, and a CTI Port, assigned the cti port to the user and the RM user (also tried without the RM user) but when we attempt login, it pauses for about 30 second and then gives the common "Ether your phone or call manager is offline, a critical error has occurred"
It looks like it's trying, but it's not getting somewhere.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...