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Community Member

CCM 3.2 / Using Attendant Console - replacing phone

Our operators use attendant console on ccm3.2 with 7960 ip phones with sidecars attached. If one of those phones should need to be replaced, what is the procedure? Just change the MAC address in the phone pages, replace the phone in its place and associate it with AC user?

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Community Member

Re: CCM 3.2 / Using Attendant Console - replacing phone

Yes, purely change it as normal within CM and the Device Association. Nothing on the actual console needs to be changed as it does a CM lookup based on the directory number supplied in it's settings.

Hope that helps.

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