CCM 4.1.3 dialling issues

[kolkatagtc]

Hi,

I am facing one problem where whenever I add new phones then calls are not going to those extensions.

What can be the reason for this.

Thanks.

[Chris Deren]

Are the phones in a partition that is listed in the calling search space that the calling phone is using?

What version of CCM are you using?

Chris

[kolkatagtc]

Hi Deren,

Thanks for the input. But its not a case of CSS/PT. When I am trying to reset the phone also its not getting resetted from CCM Page. So i think issue is somewhere else.

When i try to call it says "your call cannot be completed as dialed".

I am using CCM 4.1.3.

Thanks

[jbarcena]

As cderen says it sounds like a CSS/PT issue. You can take CCM detailed traces on the server were the phone is registered to see what is happening to the call, to see exactly were is it going.

[kolkatagtc]

Hi,

Thanks for the input. But its not a case of CSS/PT. When I am trying to reset the phone also its not getting resetted from CCM Page. So i think issue is somewhere else.

When i try to call it says "your call cannot be completed as dialed".

I am using CCM 4.1.3.

Thanks