I have configured extension mobility as per the cisco doc. When I login to extension mobility, I'm getting error -Cannot auth. App user.
I did reset the password for app user CCMSysUser.
Tomcat log is reporting the following corresponding error: UserID: myusername Password: Locale: 1 Authentication proxy rights: falseDevice Profiles: Standard 7970 Extension Mobility
2008-05-29 10:52:43,084 INFO [http-8080-Processor24] XMLGenParser - Error from EM Service:Application Authentication Error: Could not execute user authentication: Coudn't authenticate: Unknown Exception occured.
2008-05-29 10:52:43,084 ERROR [http-8080-Processor24] EMAppServlet - Error: Failed to login user. EM Service returned error code:2
2008-05-29 10:52:43,085 INFO [http-8080-Processor24] EMAppServlet - Context:/emapp
My user does has EM Authentication proxy rights role.
it's always worth double checking the EM URL in the IP Phone Services configuration. Make sure it is configured with an IP, NOT host name and that it is exactly the same as this (including upper and lower case). Replace the "X"'s with your server IP:
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