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Community Member

ccm 5.1.3a and extension mobility error

Hi there,

I have configured extension mobility as per the cisco doc. When I login to extension mobility, I'm getting error [2]-Cannot auth. App user.

I did reset the password for app user CCMSysUser.

Tomcat log is reporting the following corresponding error: UserID: myusername Password: Locale: 1 Authentication proxy rights: falseDevice Profiles: Standard 7970 Extension Mobility

2008-05-29 10:52:43,084 INFO [http-8080-Processor24] XMLGenParser - Error from EM Service[2]:Application Authentication Error: Could not execute user authentication: Coudn't authenticate: Unknown Exception occured.

2008-05-29 10:52:43,084 ERROR [http-8080-Processor24] EMAppServlet - Error: Failed to login user. EM Service returned error code:2

2008-05-29 10:52:43,085 INFO [http-8080-Processor24] EMAppServlet - Context:/emapp

My user does has EM Authentication proxy rights role.

Any ideas how to fix this?

Thanks

5 REPLIES
Cisco Employee

Re: ccm 5.1.3a and extension mobility error

have you tried restarting the tomcat service?

change the CCMSysUser app user password, restart Tomcat and try again.

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: ccm 5.1.3a and extension mobility error

Great Ideia Javalenc.

We Reset the CCMSyUser Password and the EM start to working properly

Community Member

Re: ccm 5.1.3a and extension mobility error

Hi,

I'm having the same issue.

Which password should I put for the CCMSysUser? Is the same as for the admin users?

Thanks in advance,

Ruben

Community Member

Re: ccm 5.1.3a and extension mobility error

Hi Ruben,

On my case i set the CCMAdministrator Password.

On the link bellow, you can see what passwords you need to specify:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/install/5_1/cmins511.html#wp66777

On the OS Administration Guide you will find how to change this passwords.

Regards

Silver

Re: ccm 5.1.3a and extension mobility error

Hi,

it's always worth double checking the EM URL in the IP Phone Services configuration. Make sure it is configured with an IP, NOT host name and that it is exactly the same as this (including upper and lower case). Replace the "X"'s with your server IP:

http://X.X.X.X:8080/emapp/EMAppServlet?device=#DEVICENAME#

Please rate if useful....

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