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Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

CCM and CRM

Is the following scenario possible when using CCM 3.2 or 3.3:

Call comes in and before the agent (human agent) will answer some solution (either Cisco or 3rd party) will find and display the customer record on the agents screen before he answers the call. The customers records are located in a Database running on an AS400 server. The agent has a terminal connection into that system.

Hope you can help !

Vidir

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Re: CCM and CRM

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