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New Member

CCM and Gateway for Automated Phone Calls

I have Dialogic card in a server (W2K3) that's connected to a T1 module on a 6513. Everything looks fine with the gateway setup (PRI ISDN NI2). The status page of the gateway says everything's good and connected and no alarms. It registers with CCM fine and there are no errors.

My problem is with the T1 card in the external server. It's using a java wrapper to try and dial out over our VoIP network (to save cost so we don't have to buy a dedicated PRI for this server). The server is supposed to make automated phone calls so it's only incoming calls on the gatway. The gateway won't be placing outgoign calls.

Is there anything else I need to do in CCM to make this work? I've only got the gateway registered and that's it. I'm trying to figure out where the problem is (if I need to concentrate in CCM or on the sever with the T1).

I know this is a very specific issue but if anyone could help I'd appreciate it.

The log file on the server shows this when the application runs:

INFO | jvm 1 | 2006/10/10 09:37:47 | 20061010 09:37:47 - Initializing thread for deviceNum22

INFO | jvm 1 | 2006/10/10 09:37:47 | 20061010 09:37:47 - Initializing D Chan Monitor for device=:N_dtiB1:P_isdn board=dtiB1...

INFO | jvm 1 | 2006/10/10 09:37:47 | 20061010 09:37:47 - Initializing D Chan Monitor for device=:N_dtiB2:P_isdn board=dtiB2...

INFO | jvm 1 | 2006/10/10 09:37:47 | 20061010 09:37:47 - Exception occurred while running statusTest: net.threebit.jvr.GCException: CCLIB specific; ccMsg:Null pointer error; gcValue:137; ccValue:902; ccLibName:GC_ISDN_LIB; ccLibId:2; additionalInfo:; (gc.cpp:352)

INFO | jvm 1 | 2006/10/10 09:37:47 | net.threebit.jvr.GCException: CCLIB specific; ccMsg:Null pointer error; gcValue:137; ccValue:902; ccLibName:GC_ISDN_LIB; ccLibId:2; additionalInfo:; (gc.cpp:352)

INFO | jvm 1 | 2006/10/10 09:37:47 | at net.threebit.jvr.gc.OpenEx(Native Method)

INFO | jvm 1 | 2006/10/10 09:37:47 | at com.server.messenger.DChannelMonitor.run(DChannelMonitor.java:48)

INFO | jvm 1 | 2006/10/10 09:37:47 | at java.lang.Thread.run(Thread.java:534)

INFO | jvm 1 | 2006/10/10 09:37:47 | 20061010 09:37:47 - DChannel Monitor Error Report

INFO | jvm 1 | 2006/10/10 09:37:47 | 20061010 09:37:47 - Exception occurred while running statusTest: net.threebit.jvr.GCException: CCLIB specific; ccMsg:Null pointer error; gcValue:137; ccValue:902; ccLibName:GC_ISDN_LIB; ccLibId:2; additionalInfo:; (gc.cpp:352)

INFO | jvm 1 | 2006/10/10 09:37:47 | 20061010 09:37:47 - Initializing DialerDirector for appNamesandbox...

INFO | jvm 1 | 2006/10/10 09:37:49 | 20061010 09:37:49 - Exception occurred while running statusTest: net.threebit.jvr.GCException: CCLIB specific; ccMsg:Null pointer error; gcValue:137; ccValue:902; ccLibName:GC_ISDN_LIB; ccLibId:2; additionalInfo:; (gc.cpp:352)

INFO | jvm 1 | 2006/10/10 09:37:49 | net.threebit.jvr.GCException: CCLIB specific; ccMsg:Null pointer error; gcValue:137; ccValue:902; ccLibName:GC_ISDN_LIB; ccLibId:2; additionalInfo:; (gc.cpp:352)

INFO | jvm 1 | 2006/10/10 09:37:49 | at net.threebit.jvr.gc.OpenEx(Native Method)

INFO | jvm 1 | 2006/10/10 09:37:49 | at com.server.messenger.DChannelMonitor.run(DChannelMonitor.java:48)

INFO | jvm 1 | 2006/10/10 09:37:49 | at java.lang.Thread.run(Thread.java:534)

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1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: CCM and Gateway for Automated Phone Calls

Hi Duket,

When you place the call from your Windows server to CCM I assume this is a blade 6608 right? Or are you using a CMM Module?

What you get? Fast busy? Or just starts generating random calls without any phone involved.

Since you said its registered to CCM I assume it is MGCP and ISDN L-3 is backhauled.

You may turn on Detailed CCM traces in the CCM where the blade is registered to see Incoming ISDN Messages.

From CCM Side, check Protocol Side, Clocking, Switch Type Called Numbers and Calling Search Spaces.

If you upload the trace I will be more than glad to help you.

HTH

//G

2 REPLIES
Green

Re: CCM and Gateway for Automated Phone Calls

Hi Duket,

When you place the call from your Windows server to CCM I assume this is a blade 6608 right? Or are you using a CMM Module?

What you get? Fast busy? Or just starts generating random calls without any phone involved.

Since you said its registered to CCM I assume it is MGCP and ISDN L-3 is backhauled.

You may turn on Detailed CCM traces in the CCM where the blade is registered to see Incoming ISDN Messages.

From CCM Side, check Protocol Side, Clocking, Switch Type Called Numbers and Calling Search Spaces.

If you upload the trace I will be more than glad to help you.

HTH

//G

New Member

Re: CCM and Gateway for Automated Phone Calls

Thanks!! Your suggestions of what to check solved it. But to answer your questions, yes it's a 6608 T1 blade in the 6513. I was not getting anything from the server side; no fast busy or anything, it just hung up. It is MGCP and ISDN L-3 is backhauled. Significant digits wasn't set to all so it was stripping off the 9 and couldn't make external calls. Anyway, thanks for the response and the suggestions did help me solve it!

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