Folks, Where can I obtain any and all docs on CCM's intricate workings, i.e., call flow diagrams; profile relation to other CCM components; and so on? All Admin, System, and other docs I've seen simply instruct on what data to enter in the various fields. I want to know what, where, how and why of that data, and how it relates to the other components of CCM.
Thanks in advance for your help.
Rick
