CCM event error documentation from CCO

[tomchan]

We opened the event viewer and found some errors. For example....

Event Type: Error

Event Source: Cisco CTIManager

Event Category: None

Event ID: 3

Date: 2/9/2006

Time: 8:37:32 AM

User: N/A

Computer: AB-CCM-P1

Description:

Error: kCtiLineOpenFailure - Unable to open the line

UNKNOWN_PARAMTYPE:CTI Connection Id: 1

Device Name: SEP0013C4444013

Directory Number: 62030

UNKNOWN_PARAMTYPE:Reason .: -1932787707

App ID: Cisco CTIManager

Cluster ID: StandAloneCluster

Node ID: 192.20.48.1

Explanation: Application is unable to open the line

Recommended Action: Check if the device is in the control list..

Looking for CCM event error documentation from CCO for trouble shooting purpose. Any advice? Thanks

[Rob Huffman]

Hi Tom,

Check out the following link for Callmanager Event logs. The CTI Manager references are towards the last third of the document. I think this should point you in the right direction.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080111ac2.shtml#topic1

Look at device>Device Name: SEP0013C4444013

Hope this helps!

Rob

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