CCM not sending Skinny Message of StationStartTone(on hold) to Unity
This was originally posted in the Unity area, but was suggested by someone at Cisco that I post it here...
Unity 3.1 Build 3.1.5
Unity-CM TSP 7.0(2)
OK, so Caller A logs into Unity. While Caller A is listening to his messages in Unity, Caller B calls Caller A. Caller A decides to take the call, but instead of hanging up with Unity, Caller A simply switches over to the line that Caller B is calling on. This places Unity on hold. Unity waits patiently for an input, but after 45 to 60 seconds decides to transfer the line to the default Operator. However, Unity grabs the line that Caller A is on with Caller B, puts Caller B on hold and transfers Caller A to the default Operator. The connection is established for about 5 seconds and then promptly drops confusing both the Operator and Caller A.
It only seemed to start happening after we upgraded to CCM3.3(2) a few weeks ago. After reviewing the logs, it was determined that the CallManager is not sending the Skinny Message of StationStartTone(on hold) to Unity.
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