Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

CCM upgrade 3.3(3) to 4.1(3)impossible to access webgui

hi,

We ve made an ugrade from 3.3(3) to 4.1(3),no errors during the upgrade, we don t change any password, but now impossible to login to ccmadmin web page.

we try to change the password with ccmpwdchanger and with the admin utility.

but no way to access the ccmadmin...

Any idea?

Regards

7 REPLIES
Green

Re: CCM upgrade 3.3(3) to 4.1(3)impossible to access webgui

Are you using MLA?

to check this go to SQL Enterprise Manager | Server | Databases | CCMXXX | MLAParameter

EnableMLA Check if its set to T or F

(True or False) Try to change it to f

Restart IIS and login using Local Administrator account.

Let me know

Silver

Re: CCM upgrade 3.3(3) to 4.1(3)impossible to access webgui

I am sure you adjusted the url for login to https:// to use required secure login, just mentioning it anyway..

Mary Beth

Community Member

Re: CCM upgrade 3.3(3) to 4.1(3)impossible to access webgui

I ve already check that, when you launch the shortcut for the ccma admin on a 4.1 it s https

Thanks

Community Member

Re: CCM upgrade 3.3(3) to 4.1(3)impossible to access webgui

Hi,

I m not using mla, i v try the upgrade with and without mla it s the same.

I ve check with the entreprise manager the mla parameters but it seems nothing is set for mla

Thanks

Green

Re: CCM upgrade 3.3(3) to 4.1(3)impossible to access webgui

I ve check with the entreprise manager the mla parameters but it seems nothing is set for mla

What u mean nothing is set for MLA?

The parameter is set to False?

In CCM 4.X, MLA is builtin in CCMDB, we no longer have an MLA db.

Since you are not using MLA, you should login using Administrator account, no other,

the upgrade generate any error?

Any error in EV?

If you go to Internet Information Services.

CCMAdmin Virtual Directory is there?

I would open a TAC case for further investigation.

Community Member

Re: CCM upgrade 3.3(3) to 4.1(3)impossible to access webgui

Hi,

What u mean nothing is set for MLA?

The parameter is set to False?

I mean the table for mlaParameter is emty (see screenshot)

the upgrade generate any error?

None

Any error in EV?

I ve attached the screenshot

If you go to Internet Information Services.

CCMAdmin Virtual Directory is there?

Yes the virtual directory is there

Regards

Nicolas

Green

Re: CCM upgrade 3.3(3) to 4.1(3)impossible to access webgui

What error exactly you are getting?

151
Views
0
Helpful
7
Replies
CreatePlease to create content