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Community Member

CCM using "*" for an outside line; delayed secondary DT

Because the customer site is already using extension numbers beginning with 9 (and every other number), I want to use the "*" key to access an outside line in order to avoid a delayed secondary dialtone. However, my secondary dialtone still doesn't get played until I hit my second character. I only have two route patterns that begin with "*" and both have "provide outside dial tone" checked. I also have verified this through the route plan report. Is there something special about "*" and how CCM does dial pattern matching? THANKS!!!!

Mike.

4 REPLIES
Green

Re: CCM using "*" for an outside line; delayed secondary DT

Hi Mike,

Could you please attach your Route Plan report.

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00800949f0.shtml#intro

Remember that wildcards in RPs can interfer with secondary dial tone. (ie XXXX RPs.)

Could be a number of patterns/DN's that might mess up secondary dial tone.

You might want to investigate what these patterns are associated with.

If they are DN's for a CTI port or CTI RP, then these are enterprise numbers

and are configured as on-net devices. Once they are eliminated, you will get secondary dialtone

Other way to troubleshoot is looking at CCM Digit Analisys dump in CCM detailed trace.

Let me know

HTH

//G

Silver

Re: CCM using "*" for an outside line; delayed secondary DT

One other thing we just ran into on an install was delayed dial tone on 7941/61s and 7970s on phone load 7.03, cleared up with 8.03 - but it did not happen ALL the time, just most of the time..

Mary Beth

Community Member

Re: CCM using "*" for an outside line; delayed secondary DT

I had the exact same problem with 7.03. It was only happening intermittently but it was still annoying. An upgrade to 8.03 solved the problem.

Community Member

Re: CCM using "*" for an outside line; delayed secondary DT

Wow! Pretty ugly. Well, it ended up that the customer currently wasn't supplying secondary dial tone for outside access on their current PBX network, so I took the easy way out and modified CallManager to mimic their current environment. Thanks for the replies.

Mike.

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