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New Member

CCM ver 3.2(2c)spH 7960 Phone load P00306000300

After updating the firmware on our phones from P00303020700 to P00306000300 we now get a File not found:DISTINCTIVERING error every time the phone resets. It goes away after a couple of secconds and doesn't seem to impact the phone but it is annoying. Any ideas what the cause might be.

5 REPLIES
Cisco Employee

Re: CCM ver 3.2(2c)spH 7960 Phone load P00306000300

The reason for the error is that C:\program

files\cisco\tftp\DISTINCTIVERING.XML file does not exist. You can either ignore it or get the file off CCM 4.0 (I don't know if it exists in CCM 3.3.x)

Re: CCM ver 3.2(2c)spH 7960 Phone load P00306000300

On your CCM TftpPath folder, do you have a DistinctiveRingList.xml file? That is the filename on a 3.3 and 4.0 server in our lab.

If you have above file, copy it to a file called DISTINCTIVERING.xml in the same directory and stop / start the Cisco TFTP service.

Maybe the new firmware version is looking for a different filename. I haven't tried 6.03 yet.

Bronze

Re: CCM ver 3.2(2c)spH 7960 Phone load P00306000300

I already installed 6.03 in my CCM 3.2(3)sr3, but still have same issue.

If you can send us a "DistinctiveRingList.xml" file, so I can copy to TftpPath Floder. Will that solve the problem, it is because we use CCM3.2 not 3.3 or 4.0??

Thanks

Re: CCM ver 3.2(2c)spH 7960 Phone load P00306000300

Attached is the file. I just put 6.03 on a 7960 phone here and it is looking for DistinctiveRingList.xml file still, and not DistinctiveRing.xml.

Can you turn on Detailed TFTP traces and rebooot a phone and then turn off TFTP traces and go through the latest TFTP trace file to see what filename is being requested from phone?

New Member

Re: CCM ver 3.2(2c)spH 7960 Phone load P00306000300

I turned on the TFTP trace and the filename that is trying to be found is distinctiveringlist.xml.

Can someone repost this file so I can download it and test?

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