Also, depending on the size of your environment, if it is or going to be over 100 phones I would recommand CCM. Compare the features and see if CME is sufficient for your needs. Another aspect to look at is do you or will you need Call Center application integrated with your system.
Actually, if you could find a current version of that doc, it'd help. That doc is pretty of out date, and all the features it says will be supported by CME in the future, already are (MoH from the router's flash, 3+ person conference, etc.).
One simple example I can think of is that CME supports either blind or consult transfer, but not both (it's hard-set in the configuration). CCM defaults to consult and you hit transfer right away a second time for a blind.
Note that CME/CUE aren't both required. You could use CME with full-blown Unity. I highly recommend against doing any sort of analog VM/AA integration. The ActiveVoice Reception is great in theory, but the nasties of analog (glare and physical port limitation) show why you want to go all VoIP.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...