ccm3.3.5 directory, services and ccmuser

[p.holley]

Hi,

I am running cm3.3.5 and cannot access the coporate directory, services and ccmuser web page. When I push the directory and service button, I am getting HTTP Error [404] or [505].

I think i know the reason why. From internet service manager, i cannot browse the asp files under CCMCIP or the CCMUser web sites.

Any know how I can fix this problem. Thanks

[Rob Huffman]

Hi Paul,

A couple of questions for you;

Did this just start happening and once worked?

Could this be a DNS issue?

Can you access the DC Directory from the CCM server?

Here is a good link for Troubleshooting CCM 3.3.5

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guide_chapter09186a00803b3b4d.html

Have you tried stopping and starting the IIS Admin?

Here is the process;

Use either of the following procedures to start or stop the Internet Information Server (IIS).

Procedure

--------------------------------------------------------------------------------

Step 1 From the Start menu, choose Start > Programs > Administration Tools > Services.

A window displays listing the services.

To Stop Services

Step 2 Choose IIS Admin Service.

Step 3 Click the stop button (black square box at the top of the window).

Step 4 Click Yes.

To start Services

Step 5 Click the Start button.

Step 6 Choose World Wide Web Publishing.

Step 7 Click the start button (black square box with right arrow at the top of the window).

The IIS starts.

Hope this helps!

Rob

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