ccm4 - cdr analysis and reporting setup plugin install probs

[roblax792]

cdr analysis and reporting plug-in installation error message 'could not connect to ccm database'

Any ideas

[jbarcena]

Have you upgraded your CCM? if yes, then you are probably still pointing to your old Database and you need to point to the new one.

Go to: Start -> Settings -> Control Panel -> Data Sources (ODBC) --> System

DSN --> CiscoCallManager --> Configure --> Next --> Next, then change "the

default databse" to CCM0300 (or what ever your CCM database is, but if this is a new

install, is should be CCM0300) and follow the screen to finish.

Also make sure that either DNS is working correctly, or/and add the host name into the

host file in C:\WINNT\system32\drivers\etc\hosts.

[roblax792]

Hi J

Checked, tried and tested all, still no joy. Same error message

R

[jbarcena]

I have seen this error when someone tries to install the CAR plugin in a PC or somewhere else than the CCM server. I just want to verify that you are indeed installing the plugin in the server.

[roblax792]

j

I am attempting (would like) to install on a user pc

R

[jbarcena]

That is not possible, you need to install the CAR plugin on the CCM server, that is why is not finding the database.

Regards,

//Jorge

[roblax792]

Yep ok, thats all there..done

Can access CDR analysis and reporting via Call Manager but no reports to run (under 'bills')

Also unable to browse to https://10.115.30.2:8443/car/Logon.jsp (page cannot be displayed)

[cashqoo]

You may want to search for a document "Cisco CallManager Serviceability Administration Guide" depending on your version for reference.

As for your problem:

you can try to login in the CDR "https://xxx.xxx.xxx.xxx/art/Logon.jsp" using,

username:admin

password:cisco

and assign the CDR administrator rights, afterwhich this initial default account will be disabled.

Hope this will solve your problem.

Note:CDR may be enable by default. You may need to change CDR parameters in order to get your 1st reports.

Gd luck

Cash

[roblax792]

Hi Cash

Attempted the above and unfortuantely recieve 'HTTP Staus 404 -/logon.jsp' error message returned...

Dont think this system has been configured correctly...any ideas how to overcome

Rob

[eug-c]

Hi Rob,

Can you try the default username and password?

Username: admin

Password: admin

These are taken from this webpage:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_qanda_item09186a008020650a.shtml

:)

Eugene

[roblax792]

Hi Eugene recieve error message 'HTTP Staus 404 -/logon.jsp'

Rob

[roblax792]

Hi all, apologies for the delay in returning a response...bit busy

Thanks to all for your assistance, still no joy. will go for a 3rd party app instead (Prognosis)

Cheers Rob