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CCME 4.0 and DN line Labels

Is it possible for an ephone button to monitor another users line but have a different line label that what is on the ephone-dn. Example user at extension 4913 has an ephone-dn with label of 4913. Receptionist want to monitor that ephone-dn but wants the button on her 7914 side car to say John Smith instead of 4913. If you change the label on the ephone-dn it also changes it on the end users phone as well.

Any suggestions.

2 REPLIES

Re: CCME 4.0 and DN line Labels

This should work for you. Of course it's probably quite a few changes from your classic shared line.

ephone-dn 1 dual-line

number 4913

name John Smith

no huntstop

preference 1

ephone-dn 2 dual-line

number 4913

label John Smith

name John Smith

preference 2

ephone 1

button 1o1,2

! John Smiths phone

ephone 2

button 7o2,1

! Receptionist phone representing only the button in

! question. Used 7 as an example.

By making it an overlay with two shared lines, the ephone-dn 2 is added to button 7 first so the label command takes precendance over the default label. Vice versa ephone-dn 1 is the first dn on the overlay on ephone 1 so the default label should appear.

This is all in theory and I haven't tested so you might want to try with some test phones. Additionally I was making some assumptions with the dual line and the shared lines. I just noticed though you said monitor, so I don't think you can monitor with overlay lines. Still gonna post anyway as you might not have meant Monitor literally.

Thanks

Fred

Re: CCME 4.0 and DN line Labels

ephone-dn 2 also add the no huntstop. I missed it in my 1st config.

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