I am trying to test the functionality of the auto attendant with CCME on a 3640. When I call into the FXO port I get prompted correctly by the AA but when I enter the destination number , which I can see being collected via debug, nothing happens. Makes no difference if I wait for a time out or use the # just dead air.
Cisco Internetwork Operating System Software
IOS (tm) 3600 Software (C3640-IK9O3S-M), Version 12.2(15)ZJ3, EARLY DEPLOYMENT R
ELEASE SOFTWARE (fc2)
TAC Support: http://www.cisco.com/tac
Copyright (c) 1986-2003 by cisco Systems, Inc.
Compiled Thu 25-Sep-03 22:53 by eaarmas
Image text-base: 0x60008950, data-base: 0x61E9C000
ROM: System Bootstrap, Version 11.1(19)AA, EARLY DEPLOYMENT RELEASE SOFTWARE (fc
ROM: 3600 Software (C3640-IK9O3S-M), Version 12.2(15)ZJ3, EARLY DEPLOYMENT RELEA
SE SOFTWARE (fc2)
ok-okc-ccmetest uptime is 1 day, 5 hours, 4 minutes
System returned to ROM by power-on
System restarted at 07:42:43 CST Wed Jan 14 2004
System image file is "flash:c3640-ik9o3s-mz.122-15.ZJ3"
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cisco 3640 (R4700) processor (revision 0x00) with 126976K/4096K bytes of memory.
Processor board ID 10579049
R4700 CPU at 100Mhz, Implementation 33, Rev 1.0
X.25 software, Version 3.0.0.
SuperLAT software (copyright 1990 by Meridian Technology Corp).
4 Ethernet/IEEE 802.3 interface(s)
2 Voice FXO interface(s)
2 Voice FXS interface(s)
DRAM configuration is 64 bits wide with parity disabled.
125K bytes of non-volatile configuration memory.
32768K bytes of processor board System flash (Read/Write)
Configuration register is 0x3922
call application voice autoatt flash:its-CISCO.126.96.36.199.tcl
call application voice autoatt aa-pilot 5555
call application voice autoatt oper 5001
call application voice autoatt en 0
call application voice autoatt language 1 en
call application voice autoatt set-location en 0 flash:
mgcp profile default
dial-peer cor custom
dial-peer voice 5000 pots
dial-peer voice 5555 pots
incoming called-number 5555
load 7960-7940 P00303020214
ip source-address 10.1.1.254 port 2000
create cnf-files version-stamp 7960 Jan 12 2004 16:01:33
ephone-dn 1 dual-line
name Test Phone
System flash directory:
File Length Name/status
1 20736768 c3640-ik9o3s-mz.122-15.ZJ3
2 496521 music-on-hold.au
3 369950 P00303020214.bin
4 1602 CiscoLogo.gif
5 953 Delete.gif
6 174 Tab.gif
7 870 uparrow.gif
8 864 downarrow.gif
9 4658 logohome.gif
10 843 sxiconad.gif
11 1347 Plus.gif
12 3743 admin_user.html
13 6315 ephone_admin.html
14 3603 normal_user.html
15 2418 telephony_service.html
16 10230 xml-test.html
17 16948 dom.js
18 560138 admin_user.js
19 77566 normal_user.js
20 2515 xml.template
21 301298 ata18x-v2-16-ms-030327b.zup
22 42484 en_dest_busy.au
23 26376 en_dest_unreachable.au
24 14352 en_disconnect.au
25 19512 en_enter_dest.au
26 17167 en_reenter_dest.au
27 17486 en_welcome.au
28 6876 its-CISCO.188.8.131.52.tcl
[22745404 bytes used, 10284740 available, 33030144 total]
32768K bytes of processor board System flash (Read/Write)
sh call app voice summ
session Basic app to do DID, or supply dialtone.
fax_hop_on Script to talk to a fax redialer
clid_authen Authenticate with (ani, dnis)
clid_authen_collect Authenticate with (ani, dnis), collect if that fails
clid_authen_npw Authenticate with (ani, NULL)
clid_authen_col_npw Authenticate with (ani, NULL), collect if that fails
clid_col_npw_3 Authenticate with (ani, NULL), and 3 tries collecting
clid_col_npw_npw Authenticate with (ani, NULL) and 3 tries without pw
Default Default system session application 2.0
CTAPP Call Treatment Action Application
DEFAULT.C.OLD Obsolete system session application
lib_off_app Libretto Offramp
TCL Script Version 2.0 supported.
Call Treatment Action Application - Version 1.0.
TCL Script Version 1.1 supported.
Voice Browser Version 2.0 for VoiceXML 1.0 & 2.0 supported.
Try giving the command "forward-digits all " under the dial peer configuration.
More details on the command can be found at :
I've got the exact same problem.
So don't bang your head against the wall too much!!
I'm trying the exact same thing on a 2651XM.
Hopefully someone knows what tweaks to make in the script file.
I am also having similar problems with the auto attendant. I am running mine on a 1760-v.
Can anyone post a working complete config?
Thanks - Kevin
For what is is worth I went back to 12.2.15.t10 from 12.2.15.zj3 on the IOS and to cme-184.108.40.206 from cme-3.0.3 and it starting working. I suspect there is some problem with the AA script but I wasnt ready to spend the time to try and decipher its inter workings.
Can you send me a copy of the script you are using and the router config. I would like the team to investigate why this does not work in ZJ3.
The default AA script available on CCO designed for the 12.4T train doesn't work with 12.4(3)T2 (on my Cisco 2651).
No changes or modifications to the script. Just the one included with the the cme-3.0.2.zip file on CCO.
Reply from engineering:
I've confirmed CSCed02484 is NOT in 4T. We need to commit it. However,there is a workaround. It should work if they configure direct-inward-dial on the POTS dialpeer.
Most likely you will see this bug fix in 4T4 due out end of March.
To confirm your problem is CSCed02484 (handoff fails from TCL script to enhanced session app), enable "debug voip ivr error." A "Cannot ACK this leg" error appears when you use the Auto-Attendant script.
A potential workaround is to configure your POTS dial-peer to have direct-inward-dial as shown in the following example:
dial-peer voice 1 pots
incoming called-number 12345
I have the same problem.
I used the workaround but when the incoming
call gets transfered to the operator ip phone, operator cannot transfer call anymore.
TCL Script goes back and plays welcome message.
I had the same problem last week on a 1760-v-ccme. We had to put direct-inward-dial on the dial peer with the aa application and we had to upgrade the ios to 12.3.4T2 We had just T.
Try upgrading the image and using the Direct inward dial command
dial-peer voice 100 pots
progress_ind setup enable 3