i have also implemented call recording on cme using the telrex solution called telrex. works fine with no major issues. the software and support is alright, all you need to do after you configure the calrex server is configure a mirrored port on the switch to collect the rtr information.
Does anyone has experience to install Witness IP voice recorder with CCM? Our current CCM is ver4.1(3)SR1. I was told it is like Telrex solution and all we need is to config a mirror port on the switch and connect a voice recorder to that port. No CTI manager or JTAPI/TAPI is needed to install in CCM server. Also if management and storage solutions are necessary, an Witness Enterprise Management server and Archive server can be installed for this purpose. If anyone has experience with Witness and CCM integration, please shed us some light. Thank you in advance.
We went from Witness to CallRex. Not only has CallRex been much more reliable but it is about a 100 times simpler. Unfortunately since your last post was in July you most likely have a call recording system in place so my advice is useless.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.