CCME & Unity Patches for Viruses

[bahman.tajkarimi]

Hello Guys,

I have 4 CCM 4.1 (one pub and 3 subs)and 2 Unity 4.0 servers. All servers are affected by virus and need to be patched. Could you please let me know what are th patches that I am going to need for this issue?

Thanks,

[Brandon Buffin]

You can find the latest CCM operating system updates and service releases here:

http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des

You can find the supported updates for Unity here:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/msupdate.htm

Also, make sure that you are running the latest CSA for CCM and Unity.

CCM CSA

http://www.cisco.com/cgi-bin/tablebuild.pl/unity3d

Unity CSA

http://www.cisco.com/cgi-bin/tablebuild.pl/unity3d

If your systems have already been infected by the virus, you will definitely need to clean the infection.

Hope this helps. If so, please rate the post.

Brandon

[bahman.tajkarimi]

Thanks Brandon,

The systems have a been infected. How can I clean the infection? Could you please help?

Thanks,

[Brandon Buffin]

The specific answer depends on the infection. The answer in general is to use an antivirus software agent or an online scanning tool such as Trend Micro's Housecall.

Trend Micro Housecall

http://housecall.trendmicro.com/

The links below list the supported antivirus agents for use with Callmanager and Unity.

Callmanager Supported Antivirus

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd800f8572.html

Unity Supported Antivirus

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_system_requirements_hardware09186a0080531f2a.html#wp508025

Hope this helps.

Brandon

[bahman.tajkarimi]

Thanks Brandon,

Do I need to reboot the servers after applying patches?

Thanks agian,

[Brandon Buffin]

That depends on the patch. More often than not, you will need to reboot.

Brandon