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New Member

ccmuser default.asp script error


when I try to access the http://Callmanager/ccmuser web pages, I get the following error message in my browser window. It´s no matter if I try direct from the CMM or a PC.

All users and their associated phones are configured like

Access to the http://Callmanager/ccmadmin web pages works fine.

CCM is 3.2(2)c with Patch G and the latest OS Patches

Error Message:

Active Server Pages error 'ASP 0115'

Unexpected error


A trappable error (E06D7363) occurred in an external object. The script cannot continue running.

Active Server Pages error 'ASP 0240'

Script Engine Exception


A ScriptEngine threw expection 'C0000005' in 'IActiveScript::Close()' from 'CActiveScriptEngine::FinalRelease()'.

Cisco Employee

Re: ccmuser default.asp script error


The problem you report looks very similar to a couple of problems that were previously identified (CSCdx94955, CSCdy04947, CSCdy06311). However that problem should be fixed in the build you are running. Each of the problems had to do with what happens on subsequent attempts after an attempt is made to authenticate to the CCMUser page with invalid credentials.

I would suggest that you see if restarting the IIS Admin service resolves this problem, and also attempt to reproduce the problem based on the information I just provided, and contact Cisco TAC with the results.