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CDR Analysis and Reporting is NOT gathering data

I'm setting up reporting on my callmanager 3.2(2c) and every time I try to run a report I get the folllowing error "30023: Data is not available for the date range selected. Data is available only from 1-Jan-1970 to 22-Nov-2002". Nov 22 is when we brought the Callmanager up initially.

The Enterprise Parameters have a local CDR path, CDR UNC Path and the format is to insert CDRs into the database and the Cisco CDR Insert service is running.

I looked in the CDR database in SQL Manager and there's nothing in the CallDetailRecords table in the CDR database. I have setup collection daily, weekly and monthly. When I look at the error log, I get the following:

"Database Access Error. Perform the following checks 1. Database server is running. 2. Check that a DSN of the name specifed in the url field of C:\ciscowebs\art\art.ini exists. If the DSN does not exist, create a DSN with the name in c:\ciscowebs\art\art.ini which points to the server where the CAR database exists. Test the CAR DSN to verify that there are no connection problems. 3. Check that a database of the name specified in the database field of C:\ciscowebs\art\art.ini exists on the server to which the DSN points. If these are not the same, change the database field in C:\ciscowebs\art\art.ini to the database name. "

The details for the entry are all the same "1020 Data not available for the entire date range of the report. CtrPregenReports[generate] scheduler 01-May-2003 00:00:41.030"

Any ideas why I'm not getting data to populate in the CDR DB?

2 REPLIES
New Member

Re: CDR Analysis and Reporting is NOT gathering data

Looks like the book I was using is based on CCM3.1, and I'm using 3.2 so ther directions fro enabling CDR weren't exactly right. Make sure you go to Service-Service Parameters, highlight your CallManager and choose the Cisco Callmanager service. Then you must change the Call Diagnostics Enabled and CdrEnabled values to true. This will turn CDR on.

New Member

Re: CDR Analysis and Reporting is NOT gathering data

I am seeing the exact same problem after upgrading from 3.1.3A. I have CDR data from before the upgrade, but since, there have been no entries while everything is configured to be creating them.

If someone posts an answer, I would love to hear it too randy@readytalk.com

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