Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

CDR Analysis and Reporting Tool

I'm having trouble with retrieving CDR's within CDR Analysis and Reporting Tool. The SQL server password is ok. When the ART scheduler runs, I receive this error in the error log:

Database Access Error. Perform the following checks 1. Database server is running. 2. Check that a DSN of the name specifed in the url field of C:\ciscowebs\art\art.ini exists. If the DSN does not exist, create a DSN with the name in c:\ciscowebs\art\art.ini which points to the server where the art database exists. Test the CAR DSN to verify that there are no connection problems. 3. Check that a database of the name specified in the database field of C:\ciscowebs\art\art.ini exists on the server to which the DSN points. If these are not the same, change the database field in C:\ciscowebs\art\art.ini to the database name.

Any help would be great.

1 REPLY
Silver

Re: CDR Analysis and Reporting Tool

CDRs are usually stored only in the Publisher in a clustered environment. Hope you are checking this only in the Publisher.

97
Views
0
Helpful
1
Replies
CreatePlease to create content