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CDR Analysis and Reporting

Does anyone understand why there is such a discrepancy between top n by user and top n by extension given that I don't have shared line appearances. I can look at a particular user and see twice as many calls then if I look at the same user by extension.

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Re: CDR Analysis and Reporting

I didn't understand your problem well. Try this documents about CDR helps you

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00800c4d67.html#1024389

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