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CDR Analysis Tool Login error

Currently running CM 3.3(2)SpB. Installed CDR Plugin. Verified Tomcat Service Running and proper service parameters are enabled. Logged into CDR via admin, admin and get following error:

Error: 500

Location: /art/LogonServlet.class

Internal Servlet Error:

java.lang.NullPointerException

at com.cisco.art.controller.CtrSystemPreferences.getSystemDefaultLocale(CtrSystemPreferences.java:515)

at com.cisco.art.controller.CtrSystemPreferences.getSysParamValue(CtrSystemPreferences.java:443)

at LogonServlet.doPost(LogonServlet.java:108)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:404)

at org.apache.tomcat.core.Handler.service(Handler.java:286)

at org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372)

at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:797)

at org.apache.tomcat.core.ContextManager.service(ContextManager.java:743)

at org.apache.tomcat.service.connector.Ajp12ConnectionHandler.processConnection(Ajp12ConnectionHandler.java:166)

at org.apache.tomcat.service.TcpWorkerThread.runIt(PoolTcpEndpoint.java:416)

at org.apache.tomcat.util.ThreadPool$ControlRunnable.run(ThreadPool.java:498)

at java.lang.Thread.run(Unknown Source)

Any help? Thanks

1 REPLY
Silver

Re: CDR Analysis Tool Login error

Well, this bug appears to be fixed in spA. You can try the workaround anyway

CSCdw94902 Bug Details

CAR logon failed to load if your browser first language is not English language

Symptoms:

Go to browser and remove English or add another language which have higher priority than English

Go to CCMAdmin: Serviceability: Tools: CDR Analysis and Reporting

It gives the following error.

Error: 500

Location: /art/Logon.jsp

Internal Servlet Error:

javax.servlet.ServletException

at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:459)

at Logon._jspService(Logon.java:424)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:119)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:404)

at org.apache.tomcat.core.Handler.service(Handler.java:286)

at org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372)

at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:797)

at org.apache.tomcat.core.ContextManager.service(ContextManager.java:743)

at org.apache.tomcat.service.connector.Ajp12ConnectionHandler.processConnection(Ajp12ConnectionHandler.java:166)

at org.apache.tomcat.service.TcpWorkerThread.runIt(PoolTcpEndpoint.java:416)

at org.apache.tomcat.util.ThreadPool$ControlRunnable.run(ThreadPool.java:498)

at java.lang.Thread.run(Unknown Source)

Root cause:

java.lang.NullPointerException

at com.cisco.art.general.GenUtil.getLocale(GenUtil.java:1440)

at Logon._jspService(Logon.java:102)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:119)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:404)

at org.apache.tomcat.core.Handler.service(Handler.java:286)

at org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372)

at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:797)

at org.apache.tomcat.core.ContextManager.service(ContextManager.java:743)

at org.apache.tomcat.service.connector.Ajp12ConnectionHandler.processConnection(Ajp12ConnectionHandler.java:166)

at org.apache.tomcat.service.TcpWorkerThread.runIt(PoolTcpEndpoint.java:416)

at org.apache.tomcat.util.ThreadPool$ControlRunnable.run(ThreadPool.java:498)

at java.lang.Thread.run(Unknown Source)

Condition:

3.3(0.117)

Workaround:

Add English language on the top of your browser.

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