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New Member

CDR and Attendant Console

I do not have entries in the CDR of the Attendant CONSOLE pilot POINT. Could everybody tell me how to configure CDR to work with the Attendant Console?

2 REPLIES
New Member

Re: CDR and Attendant Console

you can try this:

You can pull the User reports from CAR tool [CDR Analysis and Reporting Tool]

Login to CAR tool > TOP N > By user extension

and this should tell you how many incoming calls were recieved by user on a specific extension.

Also, you can monitor the Attrndant Console parameters by Windows Perf Mon OR using Performance tab on RTMT tool.

New Member

Re: CDR and Attendant Console

You could always consider Queries directly from the DB.

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