Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

CDR and IVR

Dear all,

We are testing CCM 3.0.9 with eService 2.1 (previously IVRs 2.02). When we try to do the following:

1. phoneA make a call to the IVR Route point, and is answered by the one of the IVR route port.

2. After doing some menu selection, the call is redirected to the operator

3. the call is answered by the operator and the conversation is finished.

when I try to search the cdr, I find that the cdr for the ivr is missing (i.e. phoneA -> IVR) . only a cdr for the redirect part is available (IVR -> operator). Not sure if this is a bug??

thanks,

Eric Lam

1 REPLY
Bronze

Re: CDR and IVR

I did a little checking and couldn’t find anything using the bug search tools on Cisco’s site. Have you talked to them about it yet?

161
Views
0
Helpful
1
Replies
CreatePlease to create content