We need reports from the CDR data that shows basic info: extension, date,time, length of call, incoming - calling number,outgoing - called number. In a format that we can print and give to management. Any suggestions?
There are many third party vendors that will pull data from CCM CDR and organize based on your needs. The data in CCM CDR is fairly raw and not quite as customizable. If you wanted to search on extension, and pull up there calls, you can.... but trying to do by departments, etc.
Unless you are a whiz at SQL, you could query the items you need and build your own.
if you search the forum also, you may find some others. I think Cisco has a few recommended partners.
I used what already came with our CCM4.0 CDR reports and put them in a speadsheet. However it was a report for just one user, but it had all the info your asking about. I looked at querrying it in SQL but that wasn't as easy.
The systems mentioned above, this things can email a report out to the manager you want automatically. They are even web based so the manager can login and view the report or extension list in their group.
If this is time consuming what you are doing now, and you have a large IPT base, I would spend the $20k and get into a CDR system.
I have searched many places on the internet and have found that Wincall is a good solution but is expensive. Does anyone know of any other programs that can extract CDR data from a Cisco 2800 router with a CME module? If I could get the information in an XML file format that would be great because I have a reporting software that can use XML files to build reports. Any advice is welcome.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...