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CDR error

Hi ,

I?m responsible for billing solution.

The problem that we have in the billing solution, is when we start query to have a report for an internal calls, we have a result that many external calls are considered like a local calls.

We asked the question to billing solution support and after he see the CDR, he told us that:

The reason is that for an unknown reason (relative to the programming of the CCM and/or footbridges), the two IP addresses of the footbridges by which pass the origin call and of the named are equal to zero in the CDR, precisely as for a true internal call



In this example, the data Incoming Trunk and Outgoing Trunk are present in the fields 7 and 20.

I make you join in attachment an example of the CDRs where I? specified:

origSpan, destSpan and lastRedirectDn :

 When we have an internal call (like 9 * * *---> 9 * * *) we have [origSpan=destSpan=0] and it is correct.

 But there are some calls toward the outside example: [9004---> 61155155] [origSpan=destSpan=0] and it is not correct (all model in red).

 In the model in green the external calls where [(origSpan= 0) # (destSpan)] and it is correct.

We want to know why these external calls are considered like internal calls. And how to solve this problem?

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