CDR EXPORT Comes up with an error : Error code 10011.

[kevintang]

Hi,

We got this issue:

CDR EXPORT Comes up with an error : Error code 10011.

Currently we already use the latest CDR version 4.1(0.41).

Regards

Kevin

[jbarcena]

You may be hitting bug CSCsb18851: Export CDR/CMR not working in CAR

Symptom:

The feature CDR/CMR is not working properly. When the data is very less, the systems shows an error : 10011: Error: Contact System Administrator. For large data sometimes the CDR/CMR's are downloaded properly while at other times it shows 0 KB downloaded.

Conditions:

4.1(3)Sr1

If this is your case please upgrade to SR2 or SR3a

[kevintang]

We have upgraded the Call Manager to the latest patch ES42. That is high that the SR2 or SR3a version.

[jbarcena]

The fix was included in ES47, so I think that is the best to upgreade to SR3a that is the latest at this moment.

[kevintang]

Thanks!

can you please tell me. What's ES number = SR3a?

ES47?

[jbarcena]

SR3a = ES49