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Community Member

CDR failed

Hi

We have a callmanager version 3.3(3)sr1. When we uses a CDR reports only download report to January 15th when we select a other days for example January 16Th , I view this message "date its not available for the date range select. Date is available only from Nov. 19, 2003 to January 15, 2004 "

Can you help me ?

Thanks and regards

4 REPLIES
Anonymous
N/A

Re: CDR failed

Check the cdr table in the SQL database to see if there actually are cdr records for a given user on the specified date range. If you have and did not see any records, then that is why CAR will not be able to access those records.

Community Member

Re: CDR failed

Hi

did you sole your problem with CDR reports.

I have the same problem.

If you have some recommend to sole this please send me.

With best regards

Community Member

Re: CDR failed

not resolved

I have 2 systems, both with 3.3.3sr4 (lab enviro)

one is an upgrade from 3.1.3a

which is the one having the problem of "seesion Error" when logging into CAR

the other is a fresh install of 3.3.3sr4

and CAR works fine on this one.

but does have a problem isntalling Extended services

- it gets an LDAP error

If I hear of a solution I'll pass it on.

cheers

Community Member

Re: CDR failed

FYI

installing CAR to replicate CDR problem,

but have not got too far yet,

installation problems and other duties keep

interveening.

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