Users can only access CAR through a secured login from the Cisco CallManager Serviceability Tools menu. The user ID and password for ART/CAR access are the same as the user profile set for Cisco CallManager
I have your answer. I was in the same boat and TAC showed me the light this morning.
CallManager comes out of the box with a default password phrase, and this is what most people use. The password phrase is a text key that goes into a hash that ultimately becomes the passwords for several key authentication points in the system, areas such as the CCMServiceRW account that is used to start CAR.
If you are using the default phrase, CAR shouldn't prompt you for a password since it has knowledge of the default. If you have changed the default, then you'll need to plug in whatever it was changed to. If you're like me, somewhere in between, there is a utility you can use to change / sync the password phrase:
Run this, and you can either revert to default password phrase for service accounts or set something new. This phrase is what you will feed CAR when you install it. When you apply the password change, all services will need to restart, so you might want to schedule some downtime.
I had the same issue, but was a little hestant to perform the procedure above. I opened a Cisco TAC case, and they confirmed the procedure. The response from Cisco TAC is below:
The password phrase you are getting asked for is the phrase you set when you first installed CallManager. If you do not know this phrase, you can reset it by using the 'AdminUtility.exe' program. After this is set, you should be able to install ART with no problems.
To reset your password phrase could you please do the following:
- Open directory: Program Files > Cisco > Bin
- Go to Admin Utility and double click
- Select the first square ie. your Server name (all other services should be selected)
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.