CDR Issues...

[tmarchione]

I have CDR running on my pub server. I get CDR data for most of my numbers, but I have a series of 10 numbers or so without any CDR info. When I pull a summary report, it comes up with zero calls. I know these numbers are making calls. Anyone else run into this?

[thomas.chen]

If two users are associated with the same DN, then you might face such issues with CDR.

[tmarchione]

That is not the case here. The DN is only assigned to one number, just like the others that I checked on.

[jbarcena]

You might want to try a SQL query:

Go to Enterprise Manager --> Databases --> CDR, Select the CallDetailRecord table, right click on it and select Open Table --> Query.

Select a "search" type on the window like calling party number, under criteria choose the extension that you want to search.

Click the exclamation mark on the menu "!" to Run the query.

[tmarchione]

All of the calls are in there, but when I run the reports, it does not find any of that information. Actually, I've narrowed it down to use this one person now.

[yshraybman]

CallManager CDR reporting is very crude and unflexible. I use SQL queries to do CDR reporting. This link might be helpful http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801d71c5.shtml

[tonyrey]

If you have more than one server running like a subscriber and those ten IP phones are registered with it you need to enable CDR in the subscriber as well. Check service parameters under Services:

Name Parameter Value Suggested Value

CDR Enabled Flag* True

CDR Log Calls with Zero Duration Flag* True