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CDR Line and Department/Group Reports

Is there an easy way to set up groups or departments in CDR so I can see usage statistics? Management is asking to be able to see usage statistics by: Line; User; Departments/Groups.

Documentation on CDR for the version that I am running that I can find so far is marginal at best. I'd even be interested in suggestions for 3rd party non-Cisco solutions.

System: CCM 4.1(3)sr3a

CDR: 4.1(0.41)

1 REPLY
Bronze

Re: CDR Line and Department/Group Reports

In CDR go to CDR-->Search-->by user/extension and enter in the extension and see what information it pulls up. In CDR we can also go to System Reports-->traffic-->summary by details and enter in the extension.

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