Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CDR Record Timestamps incorrect

Hi Guru's!

My customer has CUCM 5.1.3.

The system dumps it's CDR's to a third party Billing Server (AI).

However since the Time change from GMT to BST (GMT+1), the records from the billing server show all the calls as 1 hour behind.

My question is, does CDR stamp the times as UTC or as Local (BST)?

The timezone configuration is correct and the current time on the phones are correct also. It's just the timings on the reports that are wrong.

Thanks for your help,

Dan

  • Other Collaboration Voice and Video Subjects
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CDR Record Timestamps incorrect

CDR time is UTC, if you use CAR it uses the local time settings to perform the hour change. If you use a 3rd party billing server it's the one in charge of changing the time accordingly

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
2 REPLIES
Cisco Employee

Re: CDR Record Timestamps incorrect

CDR time is UTC, if you use CAR it uses the local time settings to perform the hour change. If you use a 3rd party billing server it's the one in charge of changing the time accordingly

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CDR Record Timestamps incorrect

Thanks Java.

Consider yourself rated!

Dan.

217
Views
0
Helpful
2
Replies