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New Member

CDR Records for Voicemail.

A manager is requesting a report that I am unsure how to gather the CDR data. She wants to know how many calls going to a perticular extension are being forwarded to voicemial becuase they are unanswered.

I am familiar with creating reports that include incoming/outgoing/date/time/duration. I am unsure about how to gather the voicemail CDR variable. If anyone has any tips please post and thank you in advance.

New Member

Re: CDR Records for Voicemail.

This report gives the percentage of erroneous CDR records for the total CDR records processed, the number of CDR records processed, and the number of erroneous CDR records. The report also gives the division of the erroneous CDR records into different error conditions along with the descriptions for the same.

New Member

Re: CDR Records for Voicemail.

So are you able to run a report that shows how many times a day a specfic telephone # is receiving calls? If so how?