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Community Member

CDR Records probably missing

Viewing the CDR reports at a client, there are internal calls - between IP phones in the same premises & CCM - that are reported only at the caller's report and not at the called party report.

Could that be expected behavior, or should I open a TAC case ?

All system parameters are as suggested in all the documentation I found...

Thanks

Costas

2 REPLIES
Community Member

Re: CDR Records probably missing

If you take a look to the CDR database, Isn't callmanager writing any records at CDR? or there are records with missing information?

Any way why don't you enable the traces of CDR insert? then take a look at the followinf directory

c:\Program Files\Cisco\Trace\DBL\InsertCDRXXXX.txt

You will see what's going on!

Hope it works.

Omendieta

Community Member

Re: CDR Records probably missing

As I said, specific records are missing, but due to the nature of these call info, I was wondering whether it was standard behavior, before I start looking any deeper...

Costas

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