CDR Report error

[krishnautl]

Dear all,

I am using CCM5.1. I am generating the Call Report daily through CDR Management.

But Last two days I could not generate the Call Report. Bcz. When I am going to generate the report..It s showing a Meesage Like Below

" Data is not available for selected range.Data is availabe only for Aug'03 to Sep, 26.2008

When We are assigned following Description in CDR Database:

Used CAR database space: 7.53 %

Maximum CAR database space: 6075.76171875 Mega Bytes

LWM and HWM apply only when CAR Purge is enabled

Low Water Mark 65 70 75 80 85 %

High Water Mark 70 75 80 85 90 %

Min Age of Call Detail Records * 30 Day(s)

Max Age of Call Detail Records * 60 Day(

So Plz Help me as soon as possible to resolve this problem

I am waiting for your quick reply.

Thanks And Regards

Krishnakumar

[tim.giles]

Hi Krishnakumar,

Here's a useful document on some issues with CDR's which may help you:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

Have you upgraded to 5.1 from 4.x recently?

Please rate useful posts...

[tim.giles]

Just to add, various other NetPro members have discussed similar issues before for CAR (for CCM 5.x and 6.x) which may be relevant.

Most are related to a software bug which is fixed with the information on the document I've attached.